Full time, permanent

Become an Enquiry Advisor at New Zealand Institute of Sport   

Do you have a passion for all things health and education, and thrive within social settings? If you have a flair for sales, verbal communication and can't help but bring a positive vibe with you to work everyday - please keep reading! 

Our Auckland Campus are looking for an energetic sales minded person who can fit into our friendly team. We want a 'go-getter' who will enjoy communicating with our potential students so we can help them into a study pathway, best for them. Our ultimate goal is to develop their skills and learning, and guide them into a future they've always dreamed of! So you'll need to have great relationship building skills to develop meaningful relationships with our external stakeholders and make sure our students get the best experience, and also ensure they are placed into the most suitable programmes.  

We are part of New Education Group, and a leading NZQA category 1 tertiary provider of vocational education. We have valuable practical programmes that are designed to cover a wide range of skills and knowledge required for a diverse career in the Health, Recreation, Exercise and Sport Industry.  We're also a national provider across New Zealand, with campuses in Auckland, Wellington and Christchurch.

About the role:
  • The Enquiry Advisor is a sales position with the primary purpose of contacting future student enquiries with a view to convert those enquiries to an on campus interview
  • You will be measured against set targets in terms of sales conversions.
  • You will be converting enquiries driven through various online and offline marketing strategies as well as creating and converting enquiries through new direct sales initiatives
  • You will be responsible for creating a positive experience for future students through excellent customer service from the very first interaction with the Group
  • You will also be building relationships with external stakeholders

About you:

  • Experience in a contact centre environment, particularly with outbound sales calls and following up on initial enquiries
  • Target driven with a strong network
  • Proven success within a sales role
  • High degree of customer service delivery ability
  • Has the ability to successfully multitask and manage conflicting priorities well
  • Culturally aware and actively uses this to strengthen relationships
  • To be successful in this role you will have a positive and productive approach towards building relationships and ambitious about meeting sales targets.
New Zealand Institute of Sport Limited
Full Time from September 17th, 2018
Position Description

Student Recruitment Advisor

                                      Student Recruitment Advisor

Location:                               NZIS – Auckland greater Region
Reporting to:                       Mike Peters, Sales Manager

 The Student Recruitment Advisor role is a sales position, with the primary purpose of meeting or exceeding new stude
nt enrolment targets, along with ensuring that students are provided with the support and assistance they need to succeed during their studies through the provision of exceptional pastoral care, allowing them the best possible chance of success in achieving their career goals and aspirations.  

Student Recruitment Advisors proactively develop and maintain strong partnerships with key external stakeholders who can channel new students to us. They are also involved in marketing/business development activities designed to increase external profile at local high schools, expos, feeder providers, community and events.  

The Student Recruitment Advisor is the person who is passionate about hitting targets and at the same time provides consistent, dedicated service to students at the time of enrolment setting them on the best possible path to achieving their career goals and aspirations.

Key Accountabilities:
·         Meet or exceed student enrolment targets set for each intake.
·         Contact all inbound enquiries in a timely manner, with a few to interviewing and enrolling them into an NZIS programme
·         Contribute to the development and delivery of both individual and company sales strategies
·         Build and develop a network of relationships with external stakeholders (other PTE’s and ITP’s, local and central government organisations, community groups, migrant communities, church groups and secondary schools etc.) as potential sources of new students and providers of student support.
·         Assist with sales, marketing and promotional activities as required, and be available outside of normal work hours to be involved in planned marketing events as required
·         Proactively develop effective internal working relationships across the team and the wider academy, communicate and share information in support of student success.
·         Ensure that all information is recorded in the student database, and that this is kept up to date and completed in a timely manner
·         Ensure all tasks and follow up’s are completed in a speedy manner
·         Be responsible for personal up skilling to keep up with recent innovations and developments in industry
·         Demonstrate a high level of initiative and the ability to work largely unsupervised  

Student Support:

·         Lead the process that starts the relationship students have with us - ensure they are provided with all relevant information and support to ease their transition into studies - Initiate, promote and support activities to improve the student experience
·         Ensure Campus staff are made aware of the needs of students so that seamless and informed care and support can be provided – especially academic staff, so that teaching can be delivered effectively
·         Stay up to date with all enrolment and statutory requirements for MOE, StudyLink, WINZ and TEC.
·         Provide advice on student finance issues and work with WINZ or other agencies to resolve student loan/beneficiary problems.
·         Along with Academic staff and other student services, support students to ensure work readiness – ensuring you are a ‘Work Ready’ role model at all times
·         Lead the student induction process and ensure all students experience a warm welcome
·         Make decisions and work with a problem solving focus in ensuring effective outcome for each student
·         Work with the academic team to support the re-engagement of students with attendance issues
·         Be responsible for the attendance and absence follow up of  new students prior to  day 8 confirmation    

Stakeholder Relationships & Community Engagement:

·         Establish and maintain strong and mutually beneficial relationships with Key Stakeholders within our target communities in order to:
o    Support student advocacy and referrals
o    Provide networks that support pastoral care o    Share the success of  students and graduates 
o    Increase our profile as a primary choice for vocational study
·         Participate in all educational fairs, expos, seminars and any other marketing initiatives as directed by your Manager – there is a need to be occasionally available outside normal working hours as required
·         Invite key community stakeholders to visit us to promote courses and to provide insight to our approach to learning and student support services ·         Provide regular updates regarding community engagement activities undertaken (status | feedback)
·         Keep academic staff informed of promotional activities being undertaken

What Success looks like:
·         Sales targets met or exceeded
·         Student retention targets achieved
·         Positive and productive relationships established with internal/external stakeholders
·         Provides support to ensure NZCM are meeting their domestic enrolment targets

What you need to have:
·         Proven success within a sales/business development role
·         High degree of customer service delivery ability
·         Intermediate/advanced skills in all Microsoft Office programmes
·         Has the ability to successfully multitask and manage conflicting priorities well
·         Compelling and effective communicator, and uses these skills to quickly build rapport
·         Culturally aware and actively uses this to strengthen relationships
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