New Zealand Management Academies
Full Time from August 31st, 2018
The Student Advisor role is a sales position, with the primary purpose of meeting or exceeding new student enrolment targets, along with ensuring that students are provided with the support and assistance they need to succeed during their studies through the provision of exceptional pastoral care, allowing them the best possible chance of success in achieving their career goals and aspirations.   Student Advisors proactively develop and maintain strong partnerships with key external stakeholders who can channel new students to the ACG Tertiary and Careers Group. They are also involved in marketing/business development activities designed to increase our external profile.   The Student Advisor is the person who is passionate about hitting targets and at the same time provides consistent, dedicated service to students at the time of enrolment setting them on the best possible path to achieving their career goals and aspirations.  
Key Accountabilities:
  • Meet or exceed student enrolment targets set for each intake
  • Contribute to the development and delivery of both individual and team sales strategies
  • Build and develop a network of relationships with external stakeholders (other PTE’s and ITP’s, local and central government organisations, community groups, migrant communities, church groups and secondary schools etc.) as potential sources of new students and providers of student support.
  • Assist with sales, marketing and promotional activities as required, and be available outside of normal work hours to be involved in planned marketing events as required
  • Proactively develop effective internal working relationships across the team and the wider academy
  • Enrol students in ACG Tertiary and Careers Group courses as specified by the Student Services Manual, ensuring all requirements are met and that students are provided with all relevant information in relation to their enrolment and studies
  • Ensure that all information is recorded in the CRM (student database), and that this is kept up to date and completed in a timely manner

Student Support:  
  • Lead the process that starts the relationship students have with ACG Tertiary and Careers Group  - ensure they are provided with all relevant information and support to ease their transition into ACG Tertiary and Careers Group - Initiate, promote and support activities to improve the student experience
  • Ensure Campus staff are made aware of the needs of students so that seamless and informed care and support can be provided – especially academic staff, so that teaching can be delivered effectively
  • Stay up to date with all enrolment and statutory requirements for MOE, StudyLink, WINZ and TEC. Provide advice on student finance issues and work with WINZ or other agencies to resolve student loan/beneficiary problems.
  • Lead the student induction process and ensure all students experience a warm welcome

Stakeholder Relationships and Community Engagement:  
  • Establish and maintain strong and mutually beneficial relationships with Key Stakeholders within our target communities in order to:
    • Support student advocacy and referrals
    • Increase the profile of ACG Tertiary and Careers Group as a primary choice for  study
  • Participate in all educational fairs, expos, seminars and any other marketing initiatives as directed by your Manager – there is a need to be occasionally available outside normal working hours as required
  • Invite key community stakeholders to visit ACG Tertiary and Careers Group to promote courses and to provide insight to our approach to learning and student support services
  • Provide regular updates regarding community engagement activities undertaken (status & feedback)
  • Keep academic staff informed of promotional activities being undertaken

What success looks like:  
  • Sales targets met or exceeded
  • Student retention targets achieved
  • Positive and productive relationships established with internal/external stakeholders
  • High levels of satisfaction through opinion survey – employees and students
  • CRM accurate and up to date

What you need to have:  
  • Proven success within a sales/business development role
  • High degree of customer service delivery ability
  • Intermediate/advanced skills in all Microsoft Office programmes
  • Has the ability to successfully multitask and manage conflicting priorities well
  • Compelling and effective communicator, and uses these skills to quickly build rapport
  • Culturally aware and actively uses this to strengthen relationships
  • Demonstrates passion for learning and a commitment to represent and be a strong advocate for students
  • Works effectively and cooperatively with others; establishes and maintains good working relationships
  • Knowledge of the NZ education system, or a clear ability to learn this quickly
  • New Zealand driver’s license
  • Flexibility around working at various Campuses
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