With your strong background in running café operations, why not move your career on to the next level with NZMA...

NZMA is proudly one of New Zealand’s leading private training establishments, with a strong reputation for quality, excellence and student success -and we have an exciting opportunity for you to join our team as Café Supervisor/Tutorial Support.

Café Fusion, our inhouse café, is a dynamic workplace training environment and a fully functioning café, which caters for staff and students - it provides a practical experience setting for our students completing hospitality studies.  You will be responsible for managing day to day operations along with supporting our Tutors in the delivery of the practical aspects of working within a café environment.  The students will benefit directly from your expertise and experience as you provide a realistic opportunity for them to learn.

To be successful in this role, you will have had experience running a café, having been responsible for all operations, including, barista and front of house customer service – and you have trained others to meet your own high standards. You have exceptional ability to build and maintain strong working relationships and relate to people of all levels and from diverse backgrounds – this will be the key to your success, along with loving what you do! 

You will be working with a great team who are passionate about what they do, so if you believe that you offer what we are looking for, then we would love to hear from you. 

New Zealand Management Academies
Full Time from January 21st, 2019
Position Description

Title: Café Supervisor
Location: NZMA Sylvia Park Campus
Reporting to: Campus Manager
Functional Relationship with: Academic staff and students
Hours: Full Time, 40 hours per week 
Date: January 2019

NZMA aims to be an innovative and progressive supplier of tertiary or vocational learning for local and international students.

The role of Café Supervisor is a challenging one combining the provision of quality supervision and ‘on-the-job’ training for students, maintaining control over FOH and BOH, conducting student assessments to NZQA standards, being a charismatic and respected team member and being an inspiring supervisor focused upon developing and building student capability.

Key Accountabilities
Supervisory Duties

• Provide effective student centred tuition in the café in the area of Hospitality to the standards required for the course specifically barista, cash handling and table set up and service for Café as well as functions/events.  
• Supervise the day to day operations for the café, for food and beverage service as well as functions/events around the campus
• Deliver training for the practical components of the course associated with food service
• Assist in being an independent assessor for practical assessments, as required 
• Provide an environment which supports and enhances learning and skill development
• Ensure that students completing the course are ready for work in a hospitality environment.  In addition to knowledge and technical skills this includes interview skills, motivation, attitude, grooming, presentation and self confidence
• Provide feedback, guidance and support for students as required to assist in the achievement of the learning outcomes
• Assist as a key member of the academic team in the achievement of key campus objectives
• Learn and understand the NCEA system and goals, the NZQA processes and systems and NZMA’s academic policies and procedures
• Keep up to date with developments in your own specialised areas of tuition and related developments in industry 
• Consult with current Tutors regarding the practical assessment of any units or their application in Café Fusion

Student Support

• Act as a role model for students.  Specifically behaviour, conduct, appearance, attitude and dress are of a standard generally acceptable in a corporate office
• Act as an ambassador for NZMA at all times and perform the duties of the position in accordance with the organisations core values of Innovation, Passion, Quality, Respect and Integrity
• Apply the NZMA student rules and academy rules, equally to all students
• Respond to student feedback with particular focus on morale and student welfare 
• General networking internally and with external providers with a view to creating employment opportunities for NZMA students

Staff Support

• To commit to and achieve a personal programme of staff development in accordance with company policy
• To actively participate in the induction of new team members where requested
• Be an active member of the campus team.  This includes support for the Head of Faculties, Campus Manager and other members of the team 
• Be an active member of the wider NZMA team participating in group activities and sharing resources, experiences and ideas with tutors from other campuses
• Liaise with all campus staff for any special functions that may be required

Daily Operational Duties

• To provide a safe working environment for all students and staff in Café Fusion 
• Facilitate daily briefings between FOH and BOH students along with their tutors
• Provide consistently culturally and healthy meals for all staff and students within allocated budget and to agreed portion control standards
• At all times be aware of OSH compliance and food hygiene standards to HACCP standards
• The regular ordering of all fresh food supplies for café use 
• Ensure safety and security procedures are adhered to eg. Café keys are safely accounted for and that master keys are available for emergencies

• Manage daily cash up sheets at end of every shift, including counting and holding all cash safely
• Submit weekly banking for all cash takings as per company procedures
• Ensure appropriate and valid receipts are submitted for any cash purchases
• All invoices and/or credit notes are accounted for
• All current supplier price lists are to be used from authorised suppliers

Key Outcomes or Measures (to be set annually)

• Consistent standards of service delivery by students working in the Cafe
• All food and beverage orders served in a timely manner to guest satisfaction
• Proportion of students who gain entry into and return for the next semester
• Absence of complaints
• Positive observation and student feedback
• Meeting of general academy KPI’s as set by the organisation. 

Person Specification

Skills & Experience

• Extensive experience in the hospitality industry including a supervisory or managerial role for at least 18 months
• Minimum qualification of national certificate in hospitality level 5 or the ability to achieve this through recognition of prior learning
• Group training experience in a multi cultural environment
• Excellent time management skills with the ability to prioritise complex workloads and reach goals or targets on time
• Workplace assessor unit standard 4098 preferable
• Experience of the NCEA/NZQA/TEC education processes – or clear potential to understand and operate effectively within this environment
• Experience of working within a multi cultural environment and connecting with a local community– preferably Maori/Pacific Island
• Demonstrated commitment to represent and be a strong advocate for students
• High level of interpersonal, communication and presentation skills 

Personal Attributes

• Personal integrity, trustworthiness and credibility
• Passionate about individual, team and organisational learning
• Interested and excited about cultural diversity and developing relationships within a community
• Positive and persistent when faced with setbacks or unplanned events
• Self starter with a high level of energy, drive and motivation, and the ability to focus these into achievement of identified accountabilities and targets
• Loyal team player, supportive of team members and committed to NZMA team success
• An innovative, creative thinker

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