International English Language Testing System (IELTS) – Test Centre Manager
The Campbell Institute (part of ACG Education)

Hours - 30 – 40 hours per week with the ability to work some weekend hours

We are establishing a new role in our Pathways Group, reporting to the Academic Operations Director.  The IELTS Test Centre Manager will be responsible for effectively managing the administration of computer delivered IELTS examinations.

Based in the ACG Pathways Campus at 345 Queen Street in the heart of Auckland city, the IELTS Test Centre Manager will be responsible for providing a high level of customer service to those using the testing services and for ensuring the quality and integrity of the IELTS process.

This is a new venture for ACG and it is therefore expected that customer numbers will grow over time.  While the centre is being established the IELTS Test Centre Manager will be responsible for liaising with key ACG staff, understanding IDP requirements for test delivery, working with the Academic Operations Director to appoint a small team of part time and casual staff, promote the Test Centre and establish routines for the running of the Test Centre as part of the initial set up.

Key responsibilities include:
  • Coordinate, oversee and conduct the testing of customers in keeping with IELTS operating procedures
  • Manage budget for IELTS testing, including test revenue and all associated costs and expenses such as staff, venue, storage, premises etc.
  • Ensure that all customer enquiries and complaints are dealt with promptly, in line with agreed standards
  • All invoices for payment are processed in a timely manner
  • Statistical analysis of centre data to monitor and identify test taker trends including centre candidate targets
  • Continually monitor test availability to ensure test centre meets current demand and budgeted volume targets
  • Ensure appropriate test venue arrangements are in place prior to each test
  • Conduct end to end reviews of process activity to ensure processes performed by teams are effective and identify areas of opportunity and process improvements
  • Review and approve requirements for disability customers and customers with alternative forms of identification
  • Initial diagnosis and troubleshooting of IT issues
  • Planning and execution of test contingencies
  • Supervise the timely delivery of results to customers and Recognising Organisations
  • Manage test centre Examiners, including recruitment, training, and certification within the PSN guidelines
  • Supervise the transfers, refunds and Enquiry on Results processes

Preferred Skills and Experience:
  • Excellent interpersonal and communication skills, including an ability to act with diplomacy, tact and discretion
  • Ability to work in a professional manner with stakeholders and in accordance with organisational values
  • Culturally sensitive
  • Previous administration experience, ideally proven experience in a similar role
  • Excellent verbal and written English skills
  • Excellent relationship building skills
  • Outstanding organisational and time management skills
  • Intermediate knowledge of Word, Outlook and Excel programmes
  • Ability to multitask and prioritise daily workload
In addition, we are looking for someone who is punctual and reliable, self-motivated and is able to successfully interact with various age groups and cultures.  
The Campbell Institute Limited
Full Time from December 17th, 2018
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